Job Title: Client Services Director – Publishing
Location: New York, New York
The Client Services Director (CSD) is the primary Client contact within the Wiland organization. This individual is responsible for meeting or exceeding revenue goals for their assigned book of Clients and ensuring Client satisfaction and retention.
Tasks and responsibilities of the Client Services Director position include:
1. Increase Revenue for all Assigned Clients - Up-sell/Cross Sell to existing Clients, create and maintain Client Development Plans, develop and deliver recommendations and proposals, assist Clients and Brokers by providing marketing materials within assigned pool of clients.
2. Develop Strong Client Relationships - Communicate regularly with Clients, understand Client’s business, goals and challenges, strategize with Clients on solutions and opportunities.
3. Deliver World-Class Service - Maintain timely Client issue resolution, adhere to quality control procedures to provide error-free work, sustain a high level of service and support of Clients.